Refund policy

At GENZCARE, we value our customers and aim to provide a smooth shopping experience. All products are carefully checked and packed before dispatch. Please read our return and refund policy carefully.

Returns

We accept returns only under the following conditions:

  • The product received is damaged

  • The product received is defective

  • The wrong product was delivered

To qualify for a return, the product must be unused, unopened, and in its original condition with original packaging intact.

Return requests must be submitted within 7 days of receiving the order. Requests after 7 days will not be entertained.

Non Returnable Items

The following items are not eligible for return or refund:

  • Personal care, health, or hygiene related products

  • Items purchased during sales or promotions

  • Products damaged due to misuse, negligence, or improper handling

Refunds

Once your return is approved and the product is received and inspected, you will be notified.

If approved, refunds will be processed within 7 to 10 business days using the original payment method.

Shipping charges are non refundable unless the return is due to an error from GENZCARE.

Exchange Policy

Exchanges are only available for defective or damaged items. Exchange requests must be made within 7 days of delivery.

Return Shipping

Customers are responsible for return shipping charges unless the mistake was from our side.

How to Request a Return or Refund

To initiate a return or refund request, please contact us with:

  • Order number

  • Reason for return

  • Clear images or video evidence

📧 Email: intersoft.mubeen@gmail.com
🌐 Website: https://genzcare.store/

Policy Changes

GENZCARE reserves the right to update or change this policy at any time without prior notice. Any changes will be effective immediately once posted on the website.