Shipping policy

At GENZCARE, we aim to deliver your orders in a safe and timely manner. Please review our shipping policy before placing an order.

Order Processing

All orders are processed within 1 to 2 business days after order confirmation. Orders placed on weekends or public holidays will be processed on the next working day.

Shipping Locations

Currently, GENZCARE ships orders within Pakistan only. We do not offer international shipping at this time.

Delivery Time

Standard delivery time is 3 to 7 business days, depending on your location and courier service availability. Remote or rural areas may take additional time.

Shipping Charges

Shipping charges, if applicable, are clearly displayed at checkout before payment. Any promotional or free shipping offers will be communicated on the website.

Cash on Delivery

GENZCARE offers Cash on Delivery (COD) on eligible products and locations. Availability of COD may vary depending on courier coverage.

Delays

Delivery timelines are estimates and may be affected by factors beyond our control, such as weather conditions, courier delays, or incorrect shipping information provided by the customer.

Incorrect Address

Customers are responsible for providing accurate shipping details. GENZCARE is not responsible for delays or failed deliveries due to incorrect or incomplete addresses.

Damaged or Missing Packages

If your order arrives damaged or incomplete, please contact us within 48 hours of delivery with clear images or video evidence so we can assist you accordingly.

Order Tracking

Once your order is dispatched, tracking information will be shared via SMS, email, or WhatsApp where applicable.

Shipping Policy Updates

GENZCARE reserves the right to modify this Shipping Policy at any time without prior notice. Any updates will be effective immediately once posted on the website.

Contact Us

For shipping related questions, please contact us:

📧 Email, intersoft.mubeen@gmail.com
🌐 Website, https://genzcare.store/